We recommend you go through our help pages https://www.myaetus.com that aim at providing self-help to our customers.

You can contact the Aetus Customer Service Team for any questions related to the Aetus Marketing Private Limited.

Level 1: Customer Support / Service Escalation:

You can contact in our Business Hour customer service team which provides online resolution to your queries/complaints via e-mail and chat. The team will strive for a resolution to your concern/query within 7 business days from the time you contact us.

Level 2: Grievance Officer

If you do not get a resolution within the promised timeline or are dissatisfied with the response from Level 1, you can reach out to our Grievance Officer via e-mail. You can write to [email protected] and we will respond to you within 5 business days from the time you contact us.

1) Grievance Officer Name: Mr. Vaidik M Patel

[email protected]

+91 9018797007

2) Grievance Officer Name: Ms. Dipa Shrimali

[email protected]

+91 9574774411

Level 3: Nodal Officer

In the unlikely event that your issue remains unresolved to your satisfaction, despite escalating to our Customer Service Head, you can reach out to the Nodal Officer appointed by us. The Nodal officer can be contacted via e-mail [email protected] .We will strive to ensure that this is resolved within 3 business days from the date of contacting us.

Name: Kalpesh C Patel

[email protected]